Privacy Policy

Last updated: October 27, 2025

CreativeSync ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our software services (collectively, the "Service"). Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree, please discontinue use of the Service immediately.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Service after the date such revised Privacy Policy is posted.

ABOUT THE POLICY

This Privacy Policy applies to information we collect through our Service, including information you provide directly, information collected automatically, and information from third parties. It does not apply to the practices of companies that CreativeSync does not own or control, or to individuals that CreativeSync does not employ or manage. This policy applies to all users of the Service, including those who access the Service through our website, mobile applications, or any other means.

CreativeSync is the data controller for personal information we collect and process in connection with the Service. We process personal data in accordance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable.

WHAT INFORMATION DO WE COLLECT?

Information You Provide to Us

We collect information you provide directly to us, such as when you create an account, submit a form, make a purchase, communicate with us via third-party platforms, request customer support, or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, phone number, credit card and other payment information, company name, job title, and any other information you choose to provide.

Information We Collect Automatically

When you access or use our Service, we automatically collect certain information about your device and your use of the Service, including: (a) Log data such as your IP address, browser type and settings, the date and time of your request, and how you interacted with the Service; (b) Device information such as your hardware model, operating system and version, unique device identifiers, and mobile network information; (c) Location information based on your IP address; (d) Usage data such as the features you use, the actions you take, and the time, frequency, and duration of your activities; and (e) Cookies and similar tracking technologies as described in the Cookies section below.

Information from Third Parties

We may receive information about you from third parties, such as social media platforms, analytics providers, advertising partners, and data brokers. This information may include your name, email address, demographic information, and information about your interests and preferences. We may combine this information with other information we have collected about you.

HOW DO WE USE YOUR INFORMATION?

We use the information we collect to provide, maintain, and improve our Service, process transactions, send you technical notices and support messages, respond to your comments and questions, and send you marketing communications (where permitted by law). Specifically, we may use your information to:

(a) Create and manage your account; (b) Process payments and send you related information, including purchase confirmations and invoices; (c) Send you technical notices, updates, security alerts, and support and administrative messages; (d) Respond to your comments, questions, and requests and provide customer service; (e) Communicate with you about products, services, offers, promotions, rewards, and events offered by CreativeSync and our partners, and provide news and information we think will be of interest to you (where permitted by law); (f) Monitor and analyze trends, usage, and activities in connection with our Service; (g) Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of CreativeSync and others; (h) Personalize and improve the Service and provide advertisements, content, or features that match user profiles or interests; (i) Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards; (j) Carry out any other purpose described to you at the time the information was collected.

HOW DO WE SHARE YOUR INFORMATION?

We may share information about you as follows or as otherwise described in this Privacy Policy:

With Vendors and Service Providers: We may share your information with vendors and service providers that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.

In Response to Legal Requests: We may disclose your information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.

To Protect Rights: We may disclose your information if we believe that your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of us or others.

In Connection with Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

With Your Consent: We may share your information for any other purpose with your consent.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

WHAT ABOUT THIRD PARTY LINKS?

Our Service may contain links to third-party websites, products, or services. Please be aware that these third parties have their own privacy policies and we do not accept any responsibility or liability for their policies. We encourage you to review the privacy policies of any third-party sites or services that you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

HOW ABOUT COOKIES?

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

We use the following types of cookies: (a) Session Cookies: We use Session Cookies to operate our Service; (b) Preference Cookies: We use Preference Cookies to remember your preferences and various settings; (c) Security Cookies: We use Security Cookies for security purposes; (d) Analytics Cookies: We use Analytics Cookies to understand how you use our Service so that we can make improvements.

Some cookies may be placed on your device by third parties when you use our Service. These third-party cookies may track your use of the Service and other websites. We do not have direct control over these cookies and you should contact the relevant third parties for more information about how they use them.

DATA RETENTION

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

DATA SECURITY

We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. However, no Internet or electronic transmission is ever fully secure or error-free, so you should take special care in deciding what information you send to us. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Service, you are responsible for keeping this password confidential.

CreativeSync maintains a comprehensive information security program, which includes administrative, technical, and physical safeguards designed to protect against the accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use of personal information we collect and process. We also require our service providers and business partners to implement and maintain reasonable security measures.

Legal Basis for Processing Personal Data (EEA Users)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our Service, communicate with you as necessary to provide our services, and for our legitimate commercial interest, for instance, when responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities.

Your Rights under the GDPR

If you are located in the EEA, you have certain rights in relation to your personal information: (a) The right to access – You have the right to request copies of your personal data; (b) The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete; (c) The right to erasure – You have the right to request that we erase your personal data, under certain conditions; (d) The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions; (e) The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions; (f) The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: privacy@creativesync.com. We may ask you to verify your identity before responding to such requests. We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks such as free trial fraud.

Disclosure of Personal Information to Regulatory/Government Authorities

Under certain circumstances, CreativeSync may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We will attempt to provide you with prior notice of such disclosure (to the extent we are legally permitted to do so) so that you may seek a protective order or other appropriate remedy.

We may also disclose your personal information in the good faith belief that such action is necessary to: (a) comply with a legal obligation; (b) protect and defend the rights or property of CreativeSync; (c) prevent or investigate possible wrongdoing in connection with the Service; (d) protect the personal safety of users of the Service or the public; or (e) protect against legal liability.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We require that all Service Providers agree to privacy practices no less protective than this Privacy Policy.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service. These analytics services collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service. This information is used to compile reports and to help us improve the Service. The information generated by the cookie about your use of the website (including your IP address) may be transmitted to and stored by these analytics providers on servers in the United States or other countries.

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g., payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover.

Transfer of Data

Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. CreativeSync will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Aggregation of Customer Information for Business Reporting

CreativeSync may collect, aggregate, and analyze data from all of its customers in order to perform business functions such as business reporting, developing and improving the Service, training algorithms, and developing new features or products. In such cases, CreativeSync will take all reasonable steps to ensure that such aggregated data does not identify any specific customer or any specific individual user. CreativeSync may share such aggregated, anonymized data with its partners, affiliates, and third parties. Such disclosure is not considered a disclosure of personally identifiable information.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers. If you believe we might have any information from or about a child under 18, please contact us at privacy@creativesync.com.

Your California Privacy Rights (California's Shine the Light Law)

Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Information with third parties for the third parties' direct marketing purposes. If you'd like to request more information under the California Shine the Light law, and if you are a California resident, you can contact us using the contact information provided below.

California Privacy Rights under the California Consumer Privacy Act (CCPA)

If you are a California resident, you are entitled to learn what data we collect about you, ask to delete your data and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us: (a) What personal information we have about you; (b) To delete the personal information we have about you; (c) Not to sell (share) your personal information. Please note, you are entitled to ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to the personal information we collected about you in the previous 12 months.

To delete your personal information, please submit a verifiable consumer request to us by: (a) Emailing us at privacy@creativesync.com; or (b) Calling us at our toll-free number. Please note that your request to delete data may be denied if it is necessary for us to: Complete the transaction for which the personal information was collected, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you; Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; Comply with an existing legal obligation; or otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Please note that we do not sell the personal information of our users. However, as permitted under California law, we may share personal information with third-party advertising networks, analytics providers, and social media companies for their own use. If you would like to opt out of such sharing, please contact us at privacy@creativesync.com.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Option III

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with a supervisory authority (data protection authority) in the country where you live, work, or where you believe a breach of data protection law has occurred. We would, however, appreciate the chance to deal with your concerns before you approach a supervisory authority and ask that you please contact us in the first instance.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: privacy@creativesync.com

By visiting this page on our website: www.creativesync.com/contact

CreativeSync takes your privacy seriously and we are committed to protecting the personal information of all our users. If you have any concerns about your personal data or how we handle it, our dedicated privacy team is here to help. We will do our best to respond to all privacy-related inquiries within 30 days of receipt.